Delivery Time = Processing Time 3-7 days + Shipping Time
For most cases, we do not require you to return the item. Because each item is custom-made for you. That means If you are offered a refund or a replacement order, there will be no need to return the received item.
The following reasons are covered by our 30 Days Refund / Replacement Policy.
The following reasons are NOT covered by our 30 days Refund & Replacement Policy. We are not liable for these issues.
Material: High-quality Copper, plated for lasting shine.
Chain Style: Classic O-Shaped Chain, adjustable for a perfect fit.
Craftsmanship: Inlaid Diamonds & Hollow-out Design, ensuring intricate detail and brilliance.
Pendant: Features a double heart design that can be personalized with two names.
Gemstones: Choose from 12 vibrant birthstones, each representing a month of the year.
Note
Package: We will choose an appropriate box for packaging based on the actual size of the product to ensure that you receive your products in the best condition
Care: Regularly wipe it using a soft, dry cloth.
Warm Tips:
• Due to transportation and product features, self-assembly may be necessary.
• Please be aware that the preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.
Once the production starts, we cannot make any changes, so please verify all details carefully.
