Customization & Design

• 1.What personalization features can I use on Joyshine gifts?
  Most of our goods support full‑scale personalization. You may add meaningful names, important dates, heartfelt quotes, and your own photographs to craft one‑of‑a‑kind keepsakes for every milestone and relationship.
• 2.Are there limits for photos or text I upload for production?
  Please submit high‑resolution images for sharp printing outcomes. You must hold full copyright and portrait rights for every file you upload. We decline content that is offensive, unlawful or violates third‑party rights.
• 3.Can I adjust my custom text or uploaded photo after checkout?
  Adjustments to engraving, text or uploaded images are only permitted within the first 24‑hour window right after your order is submitted. If you reach us within this time frame, edits can be done free‑of‑charge. Once 24 hours pass and production has started, a 15% modification fee applies, and changes may no longer be possible once manufacturing proceeds. Email service@joyshine.com immediately if you spot mistakes in your custom details.

Payment Information

• 1.What payment methods can I choose?
  We accept all major payment methods, including PayPal, Afterpay, Credit Card, and Debit Card. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer. To make a payment, click on the “CHECKOUT” buttons in your shopping cart. Then, you could choose the payment method from there.
• 2.Do you have cash on delivery (COD) service?
  Unfortunately, we don't support COD service. Instead, we do have a complete after-sale policy. Please be reassured and enjoy your shopping.
• 3.Do we have to pay in dollars?
  The currency on our website is U.S. dollars by default.

Placing Your Order

• 1.Where is my order? How can I track it?
  Once your order is fulfilled, the tracking number will be updated to your inbox automatically, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email address so that the tracking number can be sent to you.
  Attention: If you didn't receive the tracking number over 7 working days, please contact our customer service: service@joyshine.com
• 2.How do I cancel my Joyshine order?
  Your custom-made item will enter production immediately after your order is processed. If you need to make changes, please contact us as soon as possible via Messenger or by emailing service@joyshine.com. We may be able to pause processing if circumstances allow; however, if more than 24 hours have passed and the order has already entered production, a 15% cancellation or modification fee will apply. As we strive for rapid dispatch, your order may already be in transit, in which case changes or cancellations are no longer possible. Nevertheless, please reach out to our customer service team, and we will do our best to assist you.
• 3.How can I change my inscription?
  If you have already placed your order, but you selected the wrong product or want to change the personalization details, please contact our customer service team immediately. We are happy to assist you. Within 24 hours from order placed: All you need to do is just contact us with the revised inscription. We will assist you to modify your inscription immediately, free of charge. Exceed 24 hours from order placed: Your order has been put into production. We could still help you with the change of inscription. Please note: any change of personalized details that exceed 24 hours after the order being placed would require an extra 15% re-personalized fee.

Shipping & Delivery

• 1.What are Joyshine's shipping options?
  We will select the most appropriate logistics provider based on your chosen delivery method to ensure timely receipt of your purchased goods.
• 2.How long do Joyshine orders take?
  Our delivery time includes both processing and shipping times. The processing time for orders takes 3 to 7 business days after the order has been placed. Estimated shipping time thereafter depends on your chosen shipping method. Please refer to the product page for specific dates.
• 3.How do I change my shipping address?
  To change your address before an order has shipped, please contact us via Messenger or at service@joyshine.com. Please provide your order number and correct shipping address for us to change for you as soon as possible. If your order is already dispatched to you, unfortunately, we cannot change the shipping address for you from our end. Please find the shipping details and contact Joyshine service team and we will provide solutions for you or if you may pick up the parcel at the original address.
• 4.How to find a missing package that shows as delivered?
   Please first double‑verify your shipping address, check porches, garages, mailboxes, and ask household members or neighbours. You can also reach out to your local postal service for further investigation. Reach our support team if you still cannot locate your package after completing these checks.
• 5.What if the order is lost or damaged?
  Please contact our customer service team and provide your order number. We will be happy to assist you.
• 6.Does Joyshine do free shipping?
  We periodically offer postage discounts, so we encourage you to regularly visit our website and subscribe at www.joyshine.com.

Received Item Issues

• 1.I'm missing an item from my order, what should I do?
  We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to ensure that the details are correct and as you ordered. We may have sent your items in separate parcels, so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to ensure you're not missing anything. If an item is missing, please contact our customer service team with your order number, the missing item's name, and a link to the item page if you have it. We will resolve this issue for you as quickly as we can.
• 2.I received an incorrect item, what should I do?
  We are sorry to hear that your order is faulty! If this occurs, we will do our best to sort this out right away. Please check your order details to ensure that the order was placed correctly with your chosen personalization. If the mistake is ours, we are happy to rectify our mistake and offer a free replacement item for you. We will assist you with any issues, please don't hesitate to contact our customer service team and include Your Order Number, photos of the incorrect item. Please help to explain how the item was supposed to look like. Rest assured that we will resolve this issue for you as quickly as we can.

General Information about Joyshine

• 1.Who is Joyshine gifts?
  Joyshine is your go-to destination for meaningful, personalized gifts. You can add names, messages, or photos to create unique, memorable keepsakes. At Joyshine, every custom gift tells a touching story of love and being loved.
• 2.Are Joyshine gifts items customizable?
  Absolutely, our gifts allow you to add a personal touch such as a name, initial, or picture. We offer this personalization across more than 300 categories, encompassing over 1,000 unique products.
• 3.Does Joyshine gifts offer discounts or coupons?
  We frequently offer discounts and coupons. Please visit our website and subscribe for updates at www.joyshine.com.
• 4.Does Joyshine gifts offer a warranty?
  We offer various after-sales services tailored to the specific product you purchased. For more details, please reach out to our customer service team at service@joyshine.com.
• 5.How do I contact Joyshine?
  Please reach out to our customer service team at service@joyshine.com.